We accept returns and exchanges with a valid RMA number. To obtain and RMA, please contact customer support.
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and it must have been purchased through Liquid Image either via our website e-commerce or at an event from our staff. We do not accept returns purchased from 3rd parties.
To complete your return, we require a receipt or proof of purchase.
Only purchases made directly through Liquid Image Co. (via the website or other means) are eligible for return or exchange.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
We accept returns and exchanges with a valid RMA number. To obtain and RMA, please contact customer support. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, sale items are available for exchange only.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com to obtain an RMA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
We accept returns and exchanges with a valid RMA number. To obtain and RMA, please contact customer support. Once an RMA number has been obtained, you should mail your product to: 5610 Skylane Blvd. Suite D., Santa Rosa, California, US, 95403
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Liquid Image Co. Contact Info: Liquid Image Co. 5610 Skylane Blvd. Suite D, Santa Rosa, CA 95403
Liquid Image Co. cares deeply about online privacy. Liquid Image Co. is compliant with the Payment Card Industry Data Security Standard (PCI DSS). The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
Liquid Image Co. has committed to resolve privacy complaints in-house whenever possible. For complaints, please contact Customer Support at Info@LiquidImageCo.com
Personally Identifiable User Information
In order to use certain features of this Web site, we request certain personally identifiable information from you on the registration form and/or require you to create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services or members on our site in which you have expressed interest. You may have the option to provide demographic information such as interests or profession, we encourage you to submit this information so we can provide you a more personalized customer experience. Types of communications you may elect to receive from Liquid Image Co. that require use of personally identifiable information include Customer Service emails in response to order or product related support issues, Special Promotions and Updates to notify you of promotional opportunities, Newsletters to stay abreast of Liquid Image Co. related news & events, & product or service announcements to advise of temporary service outages or technical product announcements. Liquid Image Co. is the sole owner of the information collected on LiquidImageCo.com. Liquid Image Co. collects personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Types of order-related communications that require use of personal information include Order Confirmation email to confirm the placement, & summarize the contents of your order, Shipping Confirmation email to notify you when your order ships, and Customer Satisfaction Emails to ensure you are satisfied with your Liquid Image Co. product.
If you enter a promotion or contest on our site, we require that you provide certain personally identifiable information, including but not limited to your name, address, favorite sports & activities, computer specifications, & website usage preferences. This information is necessary to process your application and/or complete entry, contact you in response to your contest participation, and to improve the Liquid Image Co. customer experience. Types of promotion or contest related communications include complete entry confirmation emails, confirming your participation in a given promotion or contest, Thank You Emails thanking you for participation in a given promotion or contest, congratulations emails advising you that you may have won or advanced to a new stage of a promotion or contest, and invitation emails to future contests & events.
Uses of Information
The website uses both non-personally-identifiable information and personal information to improve the overall Liquid Image Co. consumer website experience, provide relevant & targeted content to website Visitors, Customers, & opt-in Subscribers, and to provide paying Customers with efficient communications related to their Liquid Image Co. order. Our websites use non-personally-identifiable information to more efficiently inform the general public about Liquid Image Co. products, services & community activities, and to improve performance of our websites & business services. Our websites use personal information to facilitate communications between Liquid Image Co. & interested parties, or to enable the purchase & fulfillment of Liquid Image Co. products & services.
Liquid Image Co. will use your name & email address so that we can contact you via email communications under certain circumstances.
If you place an order on LiquidImageCo.com, we will use your name & email address to send you an Order Confirmation Email, a Shipping Confirmation Email, and Customer Satisfaction Emails. If you do not wish to participate in Customer Satisfaction emails, you may Opt-Out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.
Special Offers and Updates
We will occasionally send you information on products, services, special promotions, & contests. You can sign up to receive these emails from us on our registration page &/or our order submission page. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see the “Choice and Opt-out.”
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us at the time of registration or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Upon membership registration and order placement, we provide you the option to NOT receive Newsletters & Special Promotions and Updates emails from Liquid Image Co.. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the “Opt-In” checkbox blank. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at webmaster@LiquidImageCo.com. We do NOT share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.
Non-Personally-Identifiable User Information
For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website performance. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to members. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.
One or more of our third party advertising partners employ a software technology called Web Beacons, that help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Ad Servers and Third Party Advertising
3rd Party Service Providers
We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, & an email service provider to send out emails on our behalf. When you order products from Liquid Image Co., we will share your name, email address, shipping address & order contents as necessary for the third party shipping company to fulfill your order. These third parties are prohibited from using your personally identifiable information for promotional purposes. We do NOT share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.
At times, we may post customer testimonials on our web site, which may contain personally identifiable information. We obtain the customer’s consent via email and/or opt-in methods prior to posting a name, city, or stated activity/interest along with any testimonial.
Sharing and Disclosure of Information Liquid Image Co. Collects
Personal Information Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Services to facilitate your order by using the same SSL technology. To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Transport_Layer_Security