Skip to Content

How do I contact National Lottery by email?

You can contact the National Lottery by email by sending an email to info@national-lottery. co. uk. When sending an email, please make sure to include your name and any other pertinent details related to your query in order to speed up the process of your enquiry being dealt with.

Alternatively, you can use the National Lottery’s online contact form to get in touch. This can be found on their website at www. national-lottery. co. uk/contact-form. The form allows you to enter your contact details, query and other relevant information, and submit it through the website itself.

You can also call the National Lottery contact centre on 0333 234 50 50 and their help line is open from 8am to 8pm, Monday to Sunday. Remember to have your account details to hand when you call, so that the team can help you as quickly as possible.

If you would prefer to write to the team, then you can send your enquiry via post to:

The National Lottery

PO Box 1010


L70 1NL

Why can I not connect to the national lottery?

It could be that the website or app is experiencing technical issues or was recently taken offline for maintenance. Another possibility is that your internet connection is not stable enough to sustain the connection.

It could also be that your device is not compatible with the National Lottery website or app, or that you don’t have the most up-to-date version of the software installed. It could even be that your geographic area is excluded from playing.

To ensure that you are able to connect, double check that your internet connection is stable, you have the latest version of the National Lottery software, the website or app is available, and that your geographic area is not excluded.

How do I know if I won the lottery?

The best way to know if you won the lottery is to check the lottery website or app in the jurisdiction in which the lottery was purchased. Most lottery sites publish the winning numbers after the draw is completed.

You can typically find the lottery results by looking at the homepage, the results page, the app or by calling a hotline. In some cases, an email or text message will be sent to you directly if you have subscribed to email or text notifications.

It is also a good idea to check with the official store or retailer where you purchased your lottery ticket to make sure it matches the number published by the lottery website or app. If you purchased multiple tickets, make sure to search for each ticket individually to check for a potential win.

If you do have a winning ticket, it is important to file a claim for your prize so you can receive your winnings.

Do you get a different email if you win the lottery?

No, you don’t get a different email if you win the lottery. Lottery winnings are typically paid out directly to the ticket holder, in the form of a check or other payment. Depending on where you have purchased your ticket, you may be required to fill out a claim form and provide some personal information in order to receive your winnings.

Your email address is likely not to be one of the details requested by the lottery commission to collect payment.

Of course, depending on the lottery you’ve won, you may receive an email notification informing you of your winnings. Some lottery websites offer notifications that alert you if you’ve won any money through the lottery.

However, this is not necessarily a different email than the one you used to purchase your ticket; it’s simply a notification sent to the same email address.

What happens if you win the lottery online UK?

When you win the lottery online in the UK, the exact process will depend on the service that you used to purchase your ticket. Generally, you will be contacted by the provider you bought your ticket from shortly after the draw takes place, and you will be informed that you have won a prize.

Depending on the size of your win, you will then receive a lump sum payment from the lottery company.

If you are the lucky winner of the top prize or a very large prize, then there will likely be a period of verification before you can be paid out. This is to make sure that you legitimately won the prize, and this process may involve providing proof of identity and other forms of documentation.

Once this is complete, you will be provided with the funds.

Before you can claim your prize, you must also decide if you would like to remain anonymous or if you would like to be publicly identified as the winner of the lottery. If you choose to go public, your name, photo and potentially other information will be released by the lottery company.

After your identity is revealed and you have received your winnings, it’s very likely that you will be contacted by the media, other companies, financial advisors, and more. It’s important to be prepared to handle your new-found riches in the most responsible way possible.

What is the first thing you do when you win the lottery?

When I win the lottery, the first thing I do is call my financial advisor and make sure I prepare to make smart financial decisions in order to maintain and possibly increase my winnings. I want to ensure that my money is properly handled and secure for the future, so will make sure to do my due diligence in selecting a great financial advisor.

As soon as the financial advisor is successfully hired, the advisor and I can begin discussing how to best invest the money and protect it moving forward. Additionally, I will consult with a lawyer to discuss the best ways to structure my finances and disburse winnings responsibly.

By taking the necessary precautions, I can be confident that I’m making informed decisions regarding my financial future and utilizing the lottery winnings to its fullest potential.

How long does UK lottery take to pay online?

The time it takes to pay out a UK lottery online depends on several factors. Firstly, whether you have requested a bank transfer or a cheque, as a cheque will take a few days longer to arrive than a bank transfer.

Secondly, it depends on whether the lottery company has to verify your identity before paying out the winnings. And finally, it may also depend on the time of day or the day of the week that you requested the money, as it can take longer for money to be processed at weekends or bank holidays.

On average, payments are usually processed within 3-5 working days from the time you request the money, but it can take longer in some cases.

How long does it take to get lottery winnings UK online?

It depends on the size of your winnings and the lottery game you’ve played. Generally, UK online lottery winnings up to £50,000 will be transferred to your online account within 24 hours. If you’ve won more than £50,000 in online lottery winnings, you will typically receive your funds within 10 days.

All online lottery prizes of £100,000 or more are paid out by cheque and will be sent by recorded delivery within 28 days. If you’ve won a progressive jackpot, it may take up to 30 days for your prize to be processed and delivered.

For major jackpots, you’ll be contacted by National Lottery officials and will be required to go through the necessary procedures such as signing contracts and providing ID verification.

You can always check your lottery ticket online or contact your online lottery provider to find out when you’ll receive your winnings. It’s recommended to wait until you receive notification that your winnings have been verified and transferred before making any large purchases or financial commitments.

Where can I claim my lottery winnings UK?

If you have won a lottery prize in the UK, the process for claiming your winnings will depend on which lottery game you have played. Most UK National Lottery games, including Lotto, EuroMillions, Set For Life and Thunderball, are organised and managed by The National Lottery (TNL).

For prizes that are £50,000 or below, you can choose to have your winnings paid directly into your bank account. You will need to provide TNL with your bank account details, as well as ID and proof of address.

If you purchased the ticket online, you don’t need to provide ID since this will already be on record.

If the prize is above £50,000, you will need to make an appointment with a National Lottery Prize Claim Centre. You will need to provide two official forms of ID, as well as a proof of address.

If you’d rather not claim in person, you can have a representative take care of it on your behalf. This representative will need to provide the same identification, plus an authorisation letter signed by you allowing them to handle your claim.

Whichever option you choose, you can find the contact details of your nearest Prize Claim Centre by using the locator at

What is the number for the National Lottery?

The National Lottery’s contact number is 0333 234 4510. This is a UK-only number, open Monday to Saturday from 8:00 AM to 8:00 PM. This number is used for customer service enquiries, so you would call if you needed to ask a question about lottery products.

Why is the National Lottery app not working with my iPhone?

The National Lottery app may not be working with your iPhone due to a variety of reasons. The first step in troubleshooting this issue is to make sure that both your iPhone and the app are up to date.

If both devices are up to date, then the issue may be with the app itself or with compatibility with your iPhone. To ensure compatibility, check to make sure that your device meets the system requirements for the app.

If that doesn’t help, then it may be a problem with the servers associated with the app. To check if this is the issue, try and sign in from a different device, such as an Android phone. If you can sign in, the issue may be with your iPhone.

In this case, you should contact the National Lottery customer support for further assistance.

Why isn’t my pa lottery app working?

There could be a variety of reasons why your PA Lottery App is not working. First, ensure you have updated your device’s operating system and the PA Lottery App is the most up-to-date version. If the app is still not working, it might be due to an issue with your device.

Perform a simple reset by turning off your device, unplugging it from power, and then plugging it back in and turning it on again.

If resetting your device does not fix the issue, it is possible that your device may not be compatible with the current version of the PA Lottery App, or the app may not be supported for your device.

You can always check for updates, and determine compatibility, on the app store for your device.

If you are still having difficulty, contact the PA Lottery Customer Support. They offer options to speak with someone over the phone, or help you by email or online chat. Be sure to have your device make and model information ready, as well as your PA Lottery account information.

They may be able to offer advice, provide troubleshooting steps, or offer help resolving any technical issues with the app.

Why has my Lotto account been closed?

Your Lotto account may have been closed for a variety of reasons. It could be that you have failed to comply with Lotto’s terms and conditions, or have provided inaccurate information during the registration process.

It is also possible that your account has been closed due to suspicious or fraudulent activity. It is important that you review Lotto’s terms and conditions to ensure that you are always compliant. Additionally, if you think you may have provided false or incomplete information during registration, you need to contact Lotto to make sure the information is updated and/or corrected immediately.

If you think that there was suspicious or fraudulent activity associated with your account, you should contact Lotto to report the activity as soon as possible. For more information on why your Lotto account may have been closed, including specific reasons, please contact Lotto customer service.

When did National Lottery stop being televised?

The National Lottery stopped being televised on April 5th 2018. The decision was made following the sale of Camelot Group (which operates the National Lottery) to a private investor group in 2018. Since then, the National Lottery has only been available online, through lottery terminals in stores, or via the National Lottery App.

It is also still possible to view the syndicated TV show, “The National Lottery Draws”, hosted by Stephen Mulhern which airs on ITV. This show provides regular updates on the National Lottery and is not used as a way to draw lottery numbers.

How can I get in touch with the National Lottery?

You can get in touch with The National Lottery in a variety of ways.

First, you can call their Customer Care team on 0844 338 7300. This number is available from 8am to 8pm, 7 days a week.

You can also send an email to [email protected] or fill out the online contact form at

You can also post a letter to The National Lottery Customer Care Team, PO Box 251, Watford, WD18 9BR.

If you need help with a game, you should contact their dedicated game customer services team by emailing then directly at [email protected].

You can also contact them via their social media platforms, including Facebook, Twitter and Instagram.

If you would like to find out more information you can also visit their Help and Support page on their website. This page includes a range of FAQs which can help you with most enquiries without having to get in touch with them.

If your enquiry can’t be answered using the help page, you can get in touch with customer services using one of the method above.