HexClad has a 30-day return policy on all products from the date of delivery. If you are unsatisfied with your product, please reach out to the customer service team at customercare@hexclad. com. For returns due to manufacturer’s defect, HexClad will cover the return shipping charges and provide a prepaid return label.
The returned product must meet the conditions below in order to be eligible for refund:
1. The product must be unused and in its original packaging, with all product tags in place
2. The product must be in perfect condition
3. The product must be free of any dirt, stains, or odors
4. The product must not have suffered any damage during transit
For all other return requests, the customer is responsible for all return shipping charges. If the product meets all conditions upon inspection, customers will be refunded the full purchase price minus any original shipping and handling charges.
Please allow up to 21 business days for the funds to be credited back to your original payment source.
What is the HexClad lifetime warranty?
HexClad is a premium cookware brand known for its superior fused construction and lifetime warranty. The lifetime warranty covers all HexClad cookware and is an assurance that HexClad will replace any item covered by the warranty if it becomes defective.
The warranty applies to any defects caused by a normal manufacturing process. This excludes any damage caused by misuse or abuse, improper maintenance, and accidents. The warranty does not cover scratches, markings, discoloration, minor warping, or other issues caused by normal wear and tear.
To activate the warranty, customers must register their purchase online using the form provided by HexClad. If an item needs to be replaced, customers can contact HexClad with a proof of purchase to have their items replaced.
Depending on the item and the defect, HexClad may require additional information such as pictures. Replacement items are generally shipped out within 10 to 15 business days.
The HexClad lifetime warranty is a testament to the quality of the cookware and ensures that customers will always be able to use their cookware as intended. It provides peace of mind that even if something goes wrong, HexClad will be there to make it right.
How long do HexClad pans last?
HexClad pans are made from a unique combination of aluminum and stainless steel which gives it its legendary strength and durability. With proper care and maintenance, the pans should last a lifetime.
The special materials used for HexClad pans make them extremely resistant to heat, scratching and rusting. The durable construction along with the PFOA-free and non-stick coating allows them to be extremely versatile while still retaining their original performance.
To ensure that your pans last a long time, be sure to clean them with warm soapy water and a non-abrasive sponge after each use. Also, make sure to use only plastic or wooden utensils and don’t use metal or sharp objects to prevent any scratches.
With proper care and maintenance, your HexClad pans should last you a lifetime!.
Why does food stick on my HexClad?
Food sticking to your HexClad is typically due to a few factors. First, non-stick surfaces become less effective over time as oils and fats that are heated at high temperatures start to break down and adhere to the surface.
Secondly, not enough oil or fat may be used to properly season the surface. Non-stick surfaces require a coat of oil or fat to properly form a seasoning layer that helps prevent food from sticking. Finally, food sticking may also be a sign of improper heating – never heat the non-stick surface on high heat for extended periods of time.
Instead, heat your HexClad for a few seconds before adding the food, and then use medium to low heat. With proper seasoning and heating, your food should not stick to your HexClad.
Does HexClad have harmful chemicals?
No, HexClad cookware is made from a patented, PFOA & PTFE-free coating that is safe to use and has no chemicals known to be harmful to your health. The coating is a hybrid of scratch-resistant stainless steel and nonstick ceramic, combined with a layer of titanium-reinforced titanium aluminum alloy.
The result is a durable and non-toxic cooking surface that is heat resistant up to an incredibly high heat of 850° F, allowing you to use it on your stovetop, in the oven, and even on the grill. Additionally, the patented hexagonal design helps maintain longer heat retention, maximizes browning and caramelization, and provides even heat distribution throughout the cookware.
Therefore, you can feel confident that HexClad cookware is 100% safe to use.
Does Gordon Ramsay really use HexClad cookware?
Yes, Gordon Ramsay does use HexClad cookware. HexClad is a premium line of American-made hybrid cookware crafted using a revolutionary combination of stainless steel and non-stick surfaces. It is designed to provide superior performance in the kitchen with improved heat distribution, a stay-cool handle, and superior non-scratch cooking.
Ramsay, known for his hit television cooking shows and restaurants around the world, is an avid user of HexClad and can often be seen using it with confidence. He loves the hybrid construction for the optimal cooking experience and the innovative design that makes it ideal for delicate or demanding recipes.
HexClad’s unique cooking compartments also make it incredibly easy to use and Ramsay is always singing the cookware’s praises. From his prime-time cooking shows to his five-star restaurants, Gordon Ramsay puts his trust in HexClad to help him create culinary masterpieces.
Can you ruin a HexClad pan?
Yes, it is possible to ruin a HexClad pan. As with any other pan, careful maintenance is important for ensuring that it is able to maintain its non-stick properties and durability. In order to prevent ruination, the pan should be hand washed with a mild detergent and gently scrubbed with a soft cloth.
It is also important not to use metal utensils, as these can scratch the surface of the pan and reduce its non-stick performance. Another important factor is heat. When heating the pan, it is a good idea to pre-heat it slowly over a low heat and to never over-heat it.
Keeping the pan seasoned regularly with oil is also important, as this will help with the non-stick performance of the pan. If all of these tips are followed, then it should be possible to maintain the pan in good condition and prevent it from becoming ruined.
How do I return my HexClad cookware?
If you need to return your HexClad cookware, please reach out to the vendor you purchased it from. Depending on the vendor and their return policies, you may be able to get a full or partial refund. If the item was purchased through HexClad.
com, please contact the HexClad Customer Service Team for next steps. Before attempting a return, please check if you are within the return window given by the vendor you purchased from.
HexClad offers a lifetime warranty on all cookware and accessories sold directly from HexClad. com or from an authorized HexClad vendor. The warranty covers any and all defects in materials and craftsmanship, excluding scratch and seasonal wear.
If you have a defective item, please contact HexClad Customer Service for warranty inquiries.
When requesting an exchange or return for any product purchased from HexClad. com or an authorized HexClad vendor, please email info@hexclad. com with the following details: a picture of the item, your order number, and a brief description of the issue you are having with your item.
Can you use olive oil to season HexClad pans?
Yes, you can use olive oil to season HexClad pans. When seasoning with olive oil, first apply a thin layer of oil over the entire surface of the pan. Then use a paper towel to spread the oil evenly over the surface.
Allow the oil to soak into the pan for a few minutes and then wipe off any excess oil. After the pan is seasoned with olive oil, you should use high heat to sear your food and lock in the flavor and create a non-stick surface.
Be sure to use high heat in short intervals to avoid burning the olive oil. Additionally, you can season your HexClad pan initially with a small amount of lard or butter as well as olive oil. With proper seasoning and care, your HexClad pan will last you many years.
How do you clean a burnt HexClad pan?
To clean a burnt HexClad pan, the easiest way is to fill the pan with hot water and a few drops of dish soap and let it soak for 20-30 minutes. Then, use a scouring pad with gentle, circular motions to scrub away any remaining residue.
If the burnt-on particles still remain, add 1 tablespoon of baking soda to the hot water and soak for another 30 minutes before scrubbing them away with a scouring pad. If further cleaning is needed, you can make a paste from baking soda and water and apply it to the stubbornly burnt surface.
Using a scouring pad, gently rub the paste in a circular motion before wiping it away with a damp cloth. Be sure to rinse the pan completely with hot water before drying it with a clean cloth to ensure that all residue has been removed.
Do HexClad pans warp?
HexClad pans are designed to resist warping, and their patented hexagonal surface helps to distribute heat more evenly and perform better than traditional cookware. The body of the pan is made from heavy gauge aluminum, which helps it withstand high temperatures without warping.
The aluminum core is then clad in a stainless steel hex-textured surface, which helps increase the pan’s durability and performance. This combination of metals makes the pans more resistant to warping at high temperatures (up to 600 degrees Fahrenheit!).
HexClad cookware also comes with a limited lifetime warranty (!), so if you do experience any warping with your pan, you’re certainly covered in that regard. All of this is to say: HexClad pans are designed to resist warping and are very durable.
Is HexClad made in China?
No, HexClad products are not made in China. HexClad is a brand of high-quality cookware created in California, U. S. A. It is made using a unique combination of high-grade stainless steel and aluminum to create a low-maintenance, high-performance cooking surface.
The patented and trademarked HexClad technology consists of hundreds of tiny, hexagon-shaped ridges, which help prevent food from sticking and provide even cooking temperatures on the surface – with no additional oil or butter needed.
The combination of materials and technique creates an incredibly durable cooking surface that is easy to clean and will last for years of use.
Can you use barkeepers friend on HexClad?
Yes, you can use Barkeepers Friend on HexClad cookware. HexClad is made of a combination of stainless steel and aluminum, and both stainless steel and aluminum respond well to the cleaning power of Barkeepers Friend.
To use Barkeepers Friend on HexClad cookware, first moisten the surface with water and sprinkle the Barkeepers Friend onto the surface. Using a sponge, scrub the surface using a light scrubbing motion.
Rinse off any residue with hot water and dry with a soft cloth. With regular and consistent cleaning with Barkeepers Friend, you can keep your HexClad cookware looking and performing like new.
What type of pan lasts the longest?
Cast iron pans are one of the most durable types of pans and will likely last the longest. They are virtually indestructible and can even last through multiple generations of use. Cast iron pans have been popular for centuries thanks to their superior heat retention and durability.
They are also naturally non-stick and can be seasoned to become even more non-stick. Like all pans, cast iron needs to be taken care of. It should be cleaned immediately after use and re-seasoned as needed to keep it in good condition.
It also must be dried right away to prevent rust. With proper care, cast iron pans can last a lifetime.
What is the lifespan of a nonstick pan?
The lifespan of a nonstick pan depends on several factors, including the frequency of use and the type of care taken when using and storing the pan. Generally, nonstick pans have an average lifespan of about 3-5 years, depending on how often it is used.
If used frequently and if proper care is taken, then it could last for more than 5 years. Factors such as washing, drying, and storing the pan correctly can help to extend the life of the pan. When using the nonstick pan, it is important to avoid using sharp objects or steel wool which can damage the nonstick material and cause it to lose its effectiveness.
It is also important to not heat the pan above the high temperature recommendation and to use oil or butter to prevent sticking. To increase the life of your nonstick pan, it is important to wash it with gentle detergent and dry it thoroughly prior to storing.
Taking these steps will help to ensure that you get the longest life out of your nonstick pan.